I can not log in via FTP?

Make sure you are using the correct log in info

usernames and passwords are case sensitive

master ftp account

hostname: yourdomain.com

username: username

password: password

additional ftp accounts are virtual users must log in this way

hostname: yourdomain.com

username: username@yourdomain.com

password: password

if the problem persists and you are sure you entered the correct user/password
info submit a trouble ticket to the help desk

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

I can not log into My cPanel site control panel?

First make sure that you are logging in to the proper url http://yourdomain.com/cpanel SSL...