Reboots & Hardware Failure

1. Log a Priority ticket & include main Ip Address and check "reboot my server"

2. You may reboot your server via your remote reboot port or your IPMI if you have one.

3. If you think your may be having hardware/Software issues add "please investigate" and include your root password

4. Using e-mail or submitting a regular support may delay the rebooting of your server not all support techs have access to e-mail.

5. For Hardware Failure please be clear E.G.: Hard drive 0 has failed please investigate (Dedicated servers only)

6. For Virtuozzo, KVM, & XEN servers (VPS) you can reboot your server via the client area ot the control panel see https://secure.empire-hosting.net/xen.php for log in instructions

 

* For hardware/software issues remote hands fees may apply depending on your management level

  • 54 användare blev hjälpta av detta svar
Hjälpte svaret dig?

Relaterade artiklar

New DNS

I Had you set up my nameservers in my new webserver. When I went to my...

I keep getting brute force attack warnings in my email

We have installed a brute force detector & firewall on your server this is a FREE added layer...

Reverse DNS (rDNS) (PTR)

How to Setup Reverse DNS Reverse DNS (rDNS) for your IP address can only be setup by...

TOS/AUP

For our Terns of service  and acceptable use  please see...

How do I check my Ram use inside a VPS?

root@hostname[~]# free -mFor XEN/KV you will read your actual memory swap, for Virtouzzo you will...