1. you may need to have my server requires authentication checked. (example) outlook express. go to the tools,accounts mail, properties,servers in that order and check mark the box that says"my server requires authentication"
2. Some ISP's block to use of port 25 (Remote SMPT) on their connection the only way around this is to
a. switch ISP's or complain to your ISP we do not control their policies.
b. use your ISP's SMPT by entering it in the log in info for "my server requires authentication"
c. or use port 587.
3. The current list of ISP's that block port 25 SMPT
(updated May 13)
AOL (ALL Remote SMPT dial up/broadband/DSL)
road Runner/Time warner (broadband certain locations)
Cox Net Broadband
if you are having connection issues open a trouble ticket and include the error code and we can help you resolve the issues with your ISP.
to check to see if your ISP blocks remote SMPT
Windows - open a command prompt/ms-dos prompt and type the command
telnet yourdomain.com 25
if the connection times out (yields no information) your ISP blocks remote SMPT.
you may need to enable your telnet client inthe windows control panel
Unix/Linux/Mac - open a terminal window and enter the same command